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Stichworte: customers expectations
_____ refers to acquiring capabilities toward distribution, or even customers.
In a business plan, research about the businesss customers is included in the
A marketing considers the needs of customers when developing a marketing mix.
A specific group of customers whose needs a company will focus on satisfying.
Which term refers to an avenue through which a business can reach its potential customers?
Focus groups elicit information from the customers through a question-and-answer format.
Which of the following statements is true about expectations at the workplace?
The ______ market environment includes customers, the company, and competitors.
Which form of market environment includes customers, the company, and competitors?
A set of businesses or group of individual customers with distinct characteristics
What is it called when retailers make different purchasing options available to customers?
Which of the following approaches to motivation suggest that motivation is a product of peoples thoughts expectations and goals?
Is an organizational approach involving all employees to satisfy customers by continually improving goods and services?
What network design guideline satisfies user expectations for keeping the network always on?
Is the degree to which both businesses and customers believe that the pricing is reasonable
Why is it important to deliver consistently high quality service to customers quizlet?
Which task is the customers responsibility under the AWS shared responsibility model?
When someones expectations for success play a role in bringing about that success it is called quizlet?
True or false: Google manages every aspect of Google Cloud Platform customers security
What are the relationships between service quality expectations and satisfaction?
Is a process by which customer information is centralized and shared in order to enhance the relationship between customers and an organization?
What is the term for when a company examines its data to determine if it can meet business expectations?
Sales to customers using bank credit cards, such as visa or mastercard, are recorded as:
Queue discipline refers to the willingness of customers to wait in line for service.
What is the process of managing the flow of goods from the source of supply to customers through efficient movement of logistics?
The higher the inventory velocity the more satisfied the companys customers will be
Customers and clients will have __________ in the outcome of the disaster recovery.
What are the three most important factors that influence Customers buying behaviour
The marketing efforts that inform and persuade customers about a product or a service
When customers go shopping to accomplish a specific task they are seeking to satisfy
When a producer was reviewing a potential customers coverage written by another company the producer made several remarks that were?
The total combined customer lifetime values of all the companys current and potential customers
Gathering and using information about customers to improve business decision making involves
What is it called when a person has difficulty meeting the role expectations of a single status?
How does change in price of a complementary good affect the demand of the given good?
Can be a microenvironment that can affect the company ability to serve its customers?
What is the focus of a firm that develops a relational orientation with his customers?
What approach deals with an organization changing its interaction with the environment because of the preferences of its customers?
Businesses use to help promote products and services and reach out to potential customers .
It is the collection of activities that transform inputs into outputs that customers value.
A(n) __________ is the set of individual expectations about the employment relationship.
In order to ensure customer satisfaction, salespeople should manage a customers expectations
Is a pricing method based on the customers demand and the perceived value of the product?
The percentage of a customers purchases made from a particular retailer is referred to as
Who enforces pci compliance for merchants who accept credit card payments from customers?
When legal elements are made through corporate social responsibility social expectations are made in the absence of?
What effect does bringing together the skills and knowledge of members from different parts of the organization have on a firms responsiveness to customers?
Which of the following exists within the social media policy and refers to the basic expectations for employee behavior in social communities?
Assertiveness is when leaders clearly state what is expected and enforce expectations by being rude.
Under Which strategy would you offer products or services to a wide range of customers at the lowest price available on the market quizlet?
Which of the following growth strategies employs the existing marketing mix and focuses the firms efforts on existing customers?
The customers customer is upstream in the supply chain. group of answer choices true false
Building goodwill is important to converting new customers to committed lifetime customers.
Which of the following is used by salespeople to identify previous customers who have not placed an order recently?
What is the term for a plan in which a salesperson identifies his or her business and customers what the customers want and what is important to them?
What is a possible outcome for a company when they practice social responsibility to customers?
What is most likely outcome for a company when it practices social responsibility to customers?
What refers to a specific methods of media used by companies to deliver advertising messages to target customers?
What refers to a specific method of media used by companies to deliver advertising messages to target customers?
A differentiation strategy is based on creating a product that customers perceive as being: quizlet
Which of the following refers to ability of a product or service to consistently meet or exceed customer expectations?
What is the term used to describe the set of activities through which a product or service is created and delivered to customers?
Which pricing technique is used by companies offering small incentives or discounts that would greatly encourage the customers to buy the product?
What is a promotion strategy that uses digital elements to communicate and interact with customers?
Perspectives on personality emphasize conscious awareness, beliefs, expectations, and goals.
Refers to the portion of the customers purchase that a company gets in its product categories
Which refers to the set of benefits or values it promises to deliver to customers to satisfy their needs?
The portion of the customers purchasing that a company gets in its product categories is known as
What is the cloud computing model where customers manage their virtual servers and the software thats installed on them?
When a cross town competitor closed suddenly, the number of customers at Janies Gun Gallery
Which of the following is the major factor in determining whether customers will even try a new selfservice option?
What is the recommended best practice when it comes to clarifying performance expectations quizlet?
Whose responsibility is IT to ensure that customers and organizational sensitive information is not distributed to anyone IT should not be?
How frequently is a firm required to notify customers regarding how to access brokercheck®?
Which step in the selling process involves generating a list of potential customers and assess their potential?
Which of the following is called a group of potential customers to whom a company wants to sell its products and services?
What is the effect called when participants of an experiment develop expectations that influence them?
Which amongst the given terms refers to a performance appraisal based on surveys from peers supervisors subordinates and customers?
Consumer expectations (e.g., of future wealth, income, and/or price) is not a determinant of demand.
Which of the following tactics is best to effectively handle dissatisfied or angry customers
Which of the determinants of service quality involves having the customers best interests at heart part 2?
Which of the following guidelines should customer service professionals follow to meet the expectations of customers quizlet?
Which term refers to understanding that each employee is unique thus fostering acceptance and respect extending to customers and vendors?
The amount charged to customers for a product multiplied by the number of units sold is _______.
Is the activity for creating communicating delivering and exchanging offerings that have value for customers clients partners and society at large?
Which of the following could just candles do to best recapture their previous customers and gain new customers?
In which cloud computing category do customers rent hardware including servers storage and networking?
When customers open margin accounts when must they be provided with a risk disclosure document quizlet?
How often are member firms required to disclose their current financial situation to customers?
Which of the following dimensions of a firms relationships with customers is concerned with its access and connection to customers?
Are activities or tasks the firm completes in order to produce products and then sell distribute and service those products in ways that create value for customers?
What should a technician do before beginning any troubleshooting steps on a customers computer
What role did saloons play in urban life and what types of customers usually frequented these destinations?
Which type of Internet advertising format has the appeal of communicating directly with prospective customers?
How can it be described to satisfy all the customers demands via product which is determined as per the customers need?
The more familiar customers are with a brand, the harder their decision-making process will be.
Which of the following sections of a business plan contains information about the specific people or companies that are your potential customers?
What do you call the organization that help other organizations sell their goods or services to customers?
What is a pricing strategy that establishes a low price in hopes of attracting a great number of customers and discouraging competitors?
When a businesss new product or new chain is stealing customers and sales from the older existing ones it is known as?
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